General terms and conditions

General
These general terms and conditions are applicable to any offer of the entrepreneur and to any remote agreement concluded between Tekstposter.nl (Textposters.com, Textposter.nl), part of Ptit Dessin, hereinafter only referred to as Ptit Dessin and the customer (client), unless Ptit Dessin has explicitly agreed on different condition in writing. No rights for future transactions can be derived from any agreed exceptions. Before the remote agreement is concluded, the text of these general terms and conditions are made available to the consumer. If this is not reasonably possible, it will be indicated that, before the remote agreement is concluded, the general terms and conditions can be viewed at the entrepreneur, and that they will be forwarded free of charge to the consumer as soon as possible.

Accepting an offer and/or placing an order implies that the buyer accepts the applicability of these terms and conditions. In these general terms and conditions, the most common situations are described. When a situation arises between Ptit Dessin and the buyer that is not discussed in these general terms and conditions, this situation needs to be evaluated in accordance with the spirit of these general terms.

Prices and offers
All prices on our website include 21% VAT and exclude shipping costs. As long as the agreement has not been concluded yet, Ptit Dessin is authorized to change the prices, offers and other terms. Clients cannot derive any rights from prices and offers from the (recent) past. Ptit Dessin cannot be held to prices or offers if the buyer can reasonably be supposed to understand that the price or offer, or any part of it, contains an obvious mistake or writing error.

Shipping costs
When shipping costs are charged, they depend on the weight, size and destination of the package.

Deliveries
Ptit Dessin strives to ship all orders to the address specified by you within 3-7 working days. If articles have a longer delivery time or they can (temporarily) not be delivered, you will be notified of this via e-mail within 7 working days. The product has to be delivered within no later than 30 days after purchase. If Ptit Dessin does not comply with that, the customer may dissolve the agreement without any charge. Ptit Dessin bears the risk of delivery until the client has received the product. If the client has indicated that the product may be delivered at somebody else too, the client bears the risk from the moment the product is delivered elsewhere.

 

Payment methods
The agreement for purchase and sale is concluded at the moment you accept the offer and meet the corresponding terms and conditions. As long as receipt of this acceptance has not been confirmed by e-mail, the customer may dissolve the agreement. The amount owed can be paid using the payment options offered in our webshop. You may also transfer the amount owed to Ptit Dessin | Account number: NL41 INGB 0006 5318 44 | BIC Code: INGBNL2A
The articles will be shipped upon receipt of the amount owed.

Reclamation and Returns
Ptit Dessin does everything to provide you with a perfect product. We advise you to inspect the articles delivered immediately upon receipt. Should the ordered articles not meet your expectations, you must inform us via e-mail as soon as possible. Ptit Dessin will then try to solve any problems or complaints in consultation with the buyer in the best possible way. The customer is entitled to a reflection period (inspection period) of a minimum of 14 calendar days. This term starts the moment the customer receives the product.

What the reflection period means
When you remotely buy a product or service, a legal reflection period of 14 calendar days applies.
The reflection period starts the day after you have received the product or bought the service. If you
have placed an order that will be delivered in several consignments, the reflection period starts when you have received the last consignment. You are not entitled to a reflection period in case of tailor-made products, such as printing on demand.

Liability
Any liability of Ptit Dessin, the staff and the products of Ptit Dessin for all damages, of whatever nature, directly or indirectly, is excluded. Ptit Dessin is also not liable for damage caused by third parties in implementing the agreement.
Ptit Dessin accepts no liability for any damage resulting from the use of the products of Ptit Dessin.
The liability of Ptit Dessin is always limited to the amount of the purchase price of the relevant article. Ptit Dessin is not liable for misunderstandings, damages, delays or incorrect transmission of orders and messages resulting from the use of Internet or other means of communication in the communication between you and Ptit Dessin, unless there might be intentional or gross negligence of Ptit Dessin.

Force majeure
Ptit Dessin is not obliged to fulfill any obligation to the client, when it is hindered therein as a result of a circumstance that cannot be attributed to blame and that is not regarded as its responsibility by virtue of the law, legal action or according to generally accepted standards. In these general terms and conditions, force majeure is considered, besides what is generally understood in law and jurisprudence, all external causes, foreseen or not foreseen, over which Ptit Dessin has no control and because of which Ptit Dessin is unable to honor its obligations. Ptit Dessin also has the right to claim force majeure if the circumstance that prevents (further) fulfillment of the contract occurs after the user should have fulfilled its obligation. If the period during which force majeure occurs takes longer than two months, both Ptit Dessin and you have the right to dissolve the agreement without any obligation to pay damages.

Applicable Law
Both the Agreement and these general conditions are governed by Dutch law exclusively.

Company information
Ptit Dessin
Contact: info@tekstposter.nl | +31 20 822 05 03
Correspondence address:: Maarten Lutherweg 45, 1185 AK Amstelveen
Chamber of Commerce:: 60810882
VAT number: 131345321B01

 

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